Shipping policy

Hangar 79 LLC — Shipping Policy

Order Processing

Hangar 79 is a small independent business, and orders are prepared throughout the week.

Orders may be picked, packed, and have shipping labels created Monday through Friday; however, our regular carrier drop-off and shipment day is Saturday.

Customers should expect their package to be physically transferred to the shipping carrier on the next available Saturday after the order has been prepared.

An order having a tracking number does not necessarily mean the carrier has possession of the package yet.

Saturday Shipping Schedule

Regular shipping day: Saturday

Orders received during the week will generally be prepared for the upcoming Saturday shipment.

Orders placed late in the week, after that week's shipping preparation has been completed, may ship the following Saturday.

During holidays, severe weather, carrier closures, or other circumstances outside our control, shipment may be delayed. We will make reasonable efforts to notify affected customers of significant delays.

Estimated Delivery Times

Delivery estimates shown at checkout begin after the carrier receives the package, not when the order is placed.

For example, if an order is placed on Monday and transferred to the carrier Saturday, a carrier estimate of 3–5 business days begins after the Saturday shipment.

Carrier transit times are estimates and are not guaranteed by Hangar 79.

Tracking

Tracking information will be provided when available.

Because Hangar 79 may prepare shipping labels before Saturday, tracking may temporarily display messages such as:

Label Created

Pre-Shipment

Shipment Information Received

Carrier Awaiting Item

This is normal and means the order has been prepared but has not yet been transferred to the carrier.

Tracking should update after the carrier accepts and scans the package.

Shipping Rates

Available shipping services and rates will be displayed during checkout.

Shipping costs may depend on:

Package weight

Package dimensions

Destination

Carrier

Selected shipping service

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error before Saturday shipment, contact Hangar 79 as soon as possible. We will make reasonable efforts to correct the address before shipment.

Address changes cannot be guaranteed once the package has shipped.

If an order is returned because of an incorrect or incomplete customer-provided address, the customer may be responsible for additional shipping charges.

Lost or Delayed Packages

If tracking indicates that your package is significantly delayed or lost, please contact Hangar 79.

We may assist with carrier investigations or claims when appropriate.

Packages marked Delivered may require a carrier investigation before a replacement or refund can be considered.

Damaged Shipments

If your order arrives materially damaged, please follow our Damaged Products & Model-Kit Box Condition Policy and retain all packaging until the issue has been resolved.